Thanks so much for joining Vi’s VIP Room! Our loyalty program will be launching in the US soon, if you have joined our program in Australia all your existing rewards and points will be transferred into the American program. Stay tuned!

Thanks so much for joining Vi&#x2019;s VIP Room! Our loyalty program will be launching in the US soon, if you have joined our program in Australia all your existing rewards and points will be transferred into the American program. Stay tuned!&#xA0;

I joined the VI's VIP Room loyalty program on the Australian site. Will my loyalty status and rewards still be valid on the American site?

Ultra Violette USA

Vi's VIP Room

What even is a SKINSCREEN?

How much SPF do I need to apply?

How long will I be getting sun protection?

Is Ultra Violette a vegan sunscreen?

Can you use Ultra Violette whilst pregnant and breastfeeding?

Are your products water resistant?

What do your products smell like?

Okay so which SKINSCREEN is best for me?

Can kids wear SKINSCREENS? Which SKINSCREEN is best for kids?

I’ve ordered from your Australian site before, why is the USA packaging different?

I’ve bought Ultra Violette products from your Australian site, are the products the same in the US?

Why have your products been reformulated?

Why do the USA formulations have a maximum of SPF 50? Compared to AU formulas which have SPF 50+)?

What is the PPD UVAPF Rating?

Our SKINSCREENS

Why do I need SPF?

What does SPF stand for?

Why Australian made?

What about Vitamin D?

If my foundation has SPF 30 and I use an SPF 50 or 30 underneath, will I get their combined SPF (i.e. 80 or 60)?

Chemical or Physical? What does it mean and what is the difference?

Does sunscreen expire?

Sun Safety

How much is shipping?

How long will it take for my order to arrive?

Oh no! Something's gone wrong and my order has been sent back to your warehouse!

Shipping

Do you ship internationally?

International Shipping

Can I edit or cancel my order once it's been placed?

Can I change the address on an order once it's been placed?

Order Queries

What's your returns policy?

How do I start a return?

What's the returns address?

How are refunds processed?

Returns

Where is Ultra Violette stocked?

How can I become a stockist?

Stockists

Why was Velvet Screen withdrawn?

What should i do if I have/use Velvet Scren

What batch numbers are affected?

How Do I Get a Refund?

Will Velvet Screen Return?

Velvet Screen