We want you to have the best time using (and recommending 😎) our products, but if for any reason this isn't the case please get in touch with us at violette@ultraviolette.com.au. If your Ultra Violette is damaged or faulty on arrival, please send a

We want you to have the best time using (and recommending&#xA0;&#x1F60E;) our products, but if for any reason this isn&apos;t the case please get in touch with us at&#xA0;<a data-fr-linked="true" href="mailto:violette@ultraviolette.com.au">violette@ultraviolette.com.au</a><ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">If your Ultra Violette is damaged or faulty on arrival, please send a picture of the product to&#xA0;<a href="mailto:&lt;a data-fr-linked=">violette@ultraviolette.com.au</a>&#xA0;within 14 of days receiving the goods and quote your order number and we will replace your product.&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. You just need do following:&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Make sure the product is in good condition and only lightly sampled (less than 1/4 used)&#xA0;</li><li data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Put the product in the shipper box you received it in, and post to:&#xA0;</li><li data-aria-level="1" data-aria-posinset="5" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Ultra Violette,&#xA0;999 Dalton Lane,&#xA0;Bolingbrook, Illinois, 60490, United States.&#xA0;&#xA0; </li><li data-aria-level="1" data-aria-posinset="6" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Include your order number inside the box, and the reason for your return so we can track your order and payment&#xA0;method&#xA0;</li><li data-aria-level="1" data-aria-posinset="7" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Email us at&#xA0;<a href="mailto:&lt;a data-fr-linked=">violette@ultraviolette.com.au</a> to let us know you have sent the product back and why quoting your order number&#xA0;</li><li data-aria-level="1" data-aria-posinset="8" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Ultra Violette&#xA0;will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned&#xA0;parcel&#xA0;</li><li data-aria-level="1" data-aria-posinset="9" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="7">Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.&#xA0;</li></ul>

What's your returns policy?

Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at violette@ultraviolette.com.au quoting your order number and reason for return. Please note that Ultra Violette will not be respo

Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at&#xA0;<a href="mailto:&lt;a data-fr-linked=">violette@ultraviolette.com.au</a>&#xA0;quoting your order number and reason for return. Please note that Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel.&#xA0;

How do I start a return?

Ultra Violette, 999 Dalton Lane, Bolingbrook, Illinois, 60490, United States.

Ultra Violette,&#xA0;999 Dalton Lane,&#xA0;Bolingbrook, Illinois, 60490, United States.&#xA0;&#xA0;&#xA0;

What's the returns address?

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

How are refunds processed?

Ultra Violette USA

Returns

What even is a SKINSCREEN?

How much SPF do I need to apply?

How long will I be getting sun protection?

Is Ultra Violette a vegan sunscreen?

Can you use Ultra Violette whilst pregnant and breastfeeding?

Are your products water resistant?

What do your products smell like?

Okay so which SKINSCREEN is best for me?

Can kids wear SKINSCREENS? Which SKINSCREEN is best for kids?

I’ve ordered from your Australian site before, why is the USA packaging different?

I’ve bought Ultra Violette products from your Australian site, are the products the same in the US?

Why have your products been reformulated?

Why do the USA formulations have a maximum of SPF 50? Compared to AU formulas which have SPF 50+)?

What is the PPD UVAPF Rating?

Our SKINSCREENS

Why do I need SPF?

What does SPF stand for?

Why Australian made?

What about Vitamin D?

If my foundation has SPF 30 and I use an SPF 50 or 30 underneath, will I get their combined SPF (i.e. 80 or 60)?

Chemical or Physical? What does it mean and what is the difference?

Does sunscreen expire?

Sun Safety

How much is shipping?

How long will it take for my order to arrive?

Oh no! Something's gone wrong and my order has been sent back to your warehouse!

Shipping

Do you ship internationally?

International Shipping

Can I edit or cancel my order once it's been placed?

Can I change the address on an order once it's been placed?

Order Queries

I joined the VI's VIP Room loyalty program on the Australian site. Will my loyalty status and rewards still be valid on the American site?

Vi's VIP Room

Where is Ultra Violette stocked?

How can I become a stockist?

Stockists